Terms of Service

More Bright Cleaning Services provides residential and commercial cleaning services in Newton, Massachusetts and surrounding communities. Our services include, but are not limited to:

• House cleaning and recurring cleaning (weekly, bi-weekly, monthly)
• Deep cleaning and one-time cleaning
• Move-in and move-out cleaning
• Apartment and condo cleaning
• Airbnb and vacation rental turnover cleaning
• Office and commercial cleaning

The specific scope, tasks, and price of each cleaning visit are agreed upon between you and our team before service begins. Any changes to the agreed scope must be confirmed before the cleaning appointment.

Cleaning appointments are scheduled based on availability. Our business hours are 7 AM to 9 PM, seven days a week. We recommend booking at least 3 to 5 days in advance for the best date and time selection. Same-day service may be available depending on our schedule but is not guaranteed and is not confirmed by submitting an online estimate request.

For recurring cleaning customers, we will establish a regular schedule that reserves your preferred time slot. You may modify or pause your recurring schedule with advance notice.

All cleaning estimates are free and provided before booking. Pricing is based on factors including home or business size, number of bathrooms, current condition, cleaning frequency, and requested tasks. Parking arrangements and building access may also affect the estimate.

Payment is due at the time of service unless other arrangements have been made in advance. We accept cash, check, and major credit cards. For recurring cleaning customers, we can set up a preferred payment method for each visit. Pricing and scope are confirmed before booking, with no hidden fees.

We require at least 24 hours' notice to cancel or reschedule a cleaning appointment. Cancellations with less than 24 hours' notice may be subject to a cancellation fee. Recurring cleaning customers can modify or pause their schedule with advance notice without penalty.

To cancel or reschedule, call (857) 832-8055. Same-day cancellations are handled on a case-by-case basis.

You are responsible for providing our team with safe and reasonable access to your property. To help us deliver the best results:

• Clear floors and requested surfaces of personal belongings before the appointment
• Secure pets and inform us of any pet arrangements before the visit
• Provide keys, access codes, or entry instructions as needed
• Inform us of parking restrictions, loading rules, stairs, elevators, or building requirements
• Notify us of delicate materials, fragile items, or surfaces requiring special care

We are not responsible for damage to or loss of items left in cleaning areas, valuables not secured, or areas that are inaccessible during the appointment.

We stand behind the quality of our work. If you are not satisfied with any aspect of your cleaning visit, contact us within 24 hours of the service. We will arrange to address the concern at no additional cost. This guarantee does not cover issues related to pre-existing conditions, normal wear and tear, or damage caused by factors beyond our control.

More Bright Cleaning Services is a fully licensed and insured company. Our liability for damage to your property during a cleaning visit is limited to the cost of the cleaning service or the reasonable cost of repair or replacement of the damaged item, whichever is less. We are not liable for:

• Pre-existing damage, wear and tear, or conditions existing before our visit
• Damage to items left in cleaning areas or not properly secured
• Damage caused by factors beyond our control, including building defects, plumbing failures, or third-party actions
• Consequential, indirect, or incidental damages

Clients are encouraged to inform our team of any fragile, valuable, or irreplaceable items before the cleaning visit so we can take appropriate care.

We strive to deliver high-quality cleaning services using professional-grade equipment and eco-friendly products. Our services are provided on an "as is" and "as available" basis. Except as expressly stated in these Terms or in a written agreement, we make no warranties, express or implied, regarding our services, including warranties of merchantability or fitness for a particular purpose.

All content on this website, including text, images, logos, graphics, and design elements, is the property of More Bright Cleaning Services and is protected by copyright and trademark laws. You may not reproduce, distribute, modify, or use any content from this website without our prior written permission.

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Middlesex County, Massachusetts, and you consent to the jurisdiction of these courts.

These Terms are subject to the Massachusetts Consumer Protection Act (M.G.L. c. 93A). Nothing in these Terms limits any rights you may have under Massachusetts consumer protection laws.

We are committed to resolving concerns promptly and fairly. If you have a dispute, we encourage you to contact us first so we can address it directly. If a dispute cannot be resolved through informal discussion, it may be subject to binding arbitration in Massachusetts, except for matters that may be properly brought in small claims court. Class action waivers apply to the extent permitted by applicable law.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of, the site by any third party. You may not use our website to send unsolicited communications, submit false or misleading information, or attempt to gain unauthorized access to any portion of the site.

We may update these Terms from time to time to reflect changes in our services, practices, or legal requirements. Any changes will be posted on this page with an updated revision date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

If you have questions about these Terms of Service, please contact us: