Privacy Policy

We collect information that you provide directly to us when you request an estimate, schedule a cleaning appointment, or communicate with our team. This may include:

• Contact information: name, address, phone number, and email address
• Service information: home or business size, cleaning preferences, scheduling details, and access instructions
• Payment information: billing address and payment method (we do not store full credit card numbers)
• Communication records: messages, emails, and call notes related to your service

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, referring URLs, and usage data through cookies and similar technologies.

We use the information we collect for the following purposes:

• To schedule, coordinate, and provide cleaning services at your address
• To process payments and maintain accurate billing records
• To communicate with you about appointments, estimates, service updates, and follow-ups
• To improve our services, website, and customer experience
• To comply with applicable legal, regulatory, and tax obligations

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We share information with trusted third-party service providers who help us operate our business, such as payment processors and scheduling tools. These providers are contractually obligated to protect your information.
• Legal compliance: We may disclose information when required by law, court order, or government regulation, or to protect the rights, property, or safety of our business, our customers, or others.
• Business transfers: In the event of a merger, acquisition, or asset sale, customer information may be transferred as part of that transaction.

We maintain physical, electronic, and procedural safeguards designed to protect personal information in compliance with the Massachusetts data security regulations (201 CMR 17.00). These safeguards include:

• Encrypted connections (SSL/TLS) for data transmitted through our website
• Restricted access to personal information, limited to authorized personnel who need it to perform their duties
• Secure storage of customer records with access controls and audit procedures
• Regular review of our security practices and employee training on data protection

While we take reasonable steps to protect your information, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to improve site functionality, analyze traffic patterns, and enhance your browsing experience. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings, but some features of our website may not function properly without them.

As a Massachusetts resident, you have certain rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete information.
• Right to deletion: You may request that we delete your personal information, subject to legal record retention requirements.
• Right to opt out: You may opt out of certain data processing activities, such as marketing communications.

To exercise any of these rights, contact us at servicesmorebright@gmail.com or (857) 832-8055. We will respond to your request within 30 days.

Our cleaning services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

Our website may contain links to third-party websites, such as social media pages or review platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

In the event of a breach of security affecting the personal information of Massachusetts residents, we will comply with the notification requirements of M.G.L. c. 93H and 201 CMR 17.00. This includes notifying affected individuals and the Massachusetts Office of the Attorney General and the Office of Consumer Affairs and Business Regulation in accordance with applicable law.

We retain customer information for as long as necessary to provide services, process payments, and comply with legal, tax, and accounting requirements. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or our data practices, please contact us: